Customer Service

We want to hear from YOU! Have a question about any of our pellet stove products? Email us at and we’ll respond as quickly as possible.

For over 36 years Pellet Stove Parts by prides itself on customer satisfaction and support, we’re here to help you!

Recognized by the Northwest Better Business Bureau A+ Rating


Monday through Friday: 8:00 AM to 5:00 PM (Pacific Time Zone)

Warehouse Locations: Portland, OR. | Albany, OR. | Columbia Falls, MT

Orders Ship: Monday – Friday via USPS Priority Mail, UPS & FedEx

Saturday: Closed

Sunday: Closed

Holidays: Closed

Tech Support:

Order Status:

Phone: 1-541-967-7727, 1-888-340-7727  ( 24 HR. VOICEMAIL )