Customer Service

For over 29 years, Pellet Stove Parts and More by has provided customer satisfaction and support; we’re here to help you!

Got questions?  Email us at

Recognized by the Northwest Better Business Bureau A+ Rating


Orders Ship via USPS, UPS, or FedEx

Monday through Thursday: 8:00 AM to 4:00 PM (Pacific Time Zone)

Friday: 8:00 AM to 11:00 AM (Pacific Time Zone)

Saturday: Closed

Sunday: Closed

Holidays: Closed

E-mail for status or questions:

Phone:  1-541-220-4863 and leave a message ( 24 HR. VOICEMAIL )


What do our Customers have to say about our products and service:

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Based on 496 reviews
Delivery Product
1-5 of 496 reviews
  1. I ordered this pellet pot the day after Christmas and was told it would be delivered in 10 days. I received it that weekend, December 30. Very sly, making a reasonable promise of delivery and beat it by a whole week. I read your book you magnificent B., Patton quote.

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  2. The baffle pieces fit perfectly in my Regency stove. Thanks for the quick service and great price!

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  3. Knowledgeable office staff, quick service, & quality products all at a fair price. Thanks much!

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  4. Can’t believe how much quieter my stove is now!

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  5. when I open the package the fan that cools the motor was bent I straighten it and put in stove seems to work but time will tell

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