Warranties, Returns, Shipping, Policies and Procedures

Our customers are important to us! Therefore, to give you complete peace of mind in purchasing stove parts and maintaining our high standards for customer satisfaction, we provide the following document to answer any possible questions regarding our warranties, delivery, damage, liabilities and return policies. If you have any questions or concerns, please email orders@stovesandspas.com or leave a message at 541-967-7727 (24-hour voicemail)

Product Delivery & Shipping

The USA Only –

Our free shipping ships via USPS Ground, USPS Priority Mail, USPS 1st Class, UPS Ground & FedEx Ground, whichever is cheaper. The tracking numbers will be sent via email, typically after the item is ready to ship or picked up by the shipping carrier.

Orders received before 11 am pacific time (Monday – Friday) will be processed within 1 to 2 business days. Orders received Friday (after 11 am pacific time), Saturday or Sunday will be processed the following Monday. Orders received on Holidays are processed 1 to 2 business days after the holiday. Sorry, no international sales or shipping.

Some items, such as Baffle Boards and Control Boards, may ship directly from our distributor or the factory if they are not in stock, increasing processing time.

Mail Theft Notice: Mail Theft is a severe problem around the country; we strongly recommend that you track your package. You will be sent an email with a paid invoice and tracking number after processing your order. Please arrange for someone to secure your parcel when delivered if you cannot do so. Pellet Stove Parts is not responsible and can not be held liable for mail theft.

Merchandise Return

If for any reason, you wish to return an unused item or part and it is in its original package and is re-saleable, you have up to 30-days from your purchase date to return said part(s). After 30 Days, parts are non-returnable. Return shipping charges will be the responsibility of the buyer – please provide us with a tracking number so we can prepare for its arrival.

After the item is verified that it is re-saleable, a refund will be issued to the original payment source. A $10 restocking fee and the original shipping cost paid by Pellet Stove Parts will be subtracted from the refund.  Please note if you just return an item without notifying us for the proper return address, then there may be a $10 to 25 penalty fee if it is returned to the wrong location.  PLEASE communicate with us if you are sending back something.

No Returns or Refunds on parts installed, used on a stove, electronic control boards, parts labeled as Non-Returnable, Special Order Items, or Closeout Specials.

Please ship parts with care; the buyer is responsible for that shipment, and the items must be in re-sellable condition when they arrive.

Warranty Claims

Please email orders@stovesandspas.com for warranty claims or leave a message at 888-340-7727 (24-hour voicemail) with details of your Sales Order, Part, and issue. A claims person will contact you to start the process. Please note that we are closed on weekends, holidays and after 11 am on Friday.

For your reference, warranty data information should accompany parts that have warranties when shipped. The consumer is responsible for warranty return shipping after 30 days of receiving the item. Warranty is void for any part wrongfully installed in a unit or a unit not designed for that part.

Canceled Orders

We understand at times; you might need to cancel your order. Please keep in mind there is a 10% fee deducted from your refund for canceling orders. If your package has already shipped, you will need to follow the Merchandise Return Policy.

Liabilities

We do not manufacture the products we sell. Pellet Stove Parts/Albany Stoves, Inc. assumes no liability arising from using or misusing any products purchased from us. At no time shall Pellet Stove Parts/Albany Stoves, Inc. be responsible for any amount more than the purchase price less shipping of said products.

We continually improve our offerings and product availability and reserve the right to change pricing, products, and specifications without notice. Pellet Stove Parts/Albany Stoves, Inc. cannot be responsible for pricing or other errors and reserves the right to cancel any orders arising from such errors. If an order is due to ship, we will notify the purchaser of any back-order or deletion of product from our line, and we will offer another product of equal value. We will not be responsible or held liable for any damages and or affiliated costs due to shipping delays, product availability, acts of God, or any other direct or associated losses caused.

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