Our customers are important to us! Therefore, to give you complete peace of mind in purchasing stove parts and to maintain our high standards of customer satisfaction, we are providing the following document to answer any possible questions you might have in regards to our warranties, delivery, damage, liabilities, and return policies.
Parts Purchased on Line: A RMA (return merchandise authorization) number is required for all warranty returns, please call 541-967-7727. During the warranty period, a new part will be sent to the customer with a credit card securing the return of the failed part. If said part failed during the first 90 days there is no-charge for shipping the replacement part. After 90-days, shipping of the warrantied part will become the responsibility of the customer. Warrantied parts must be returned to Oregon Stoves & Spas or the designated warehouse within 30 days of receiving the replacement part or customer’s credit card will be billed for warrantied part(s) not returned.
Please see our details and exceptions for free shipping.
If, for any reason you wish to return an unused item or part and it is in it’s original package and is re-saleable, you have 30-days from receipt to return said part(s) to Oregon Stoves and Spas. Return shipping charges will be the responsibility of the purchaser. If you are not sure you are ordering the right product, please call us! No Returns or Refunds on Parts that were Installed, Special Order Products (non-stocking) Electronic Parts & Control Boards or Closeout Specials. Upon the arrival of all returned items, each will be inspected for damage due to improper packaging and or damage due to shipping.
Service and Technical Support
We are always happy to offer assistance. Simply call us during our normal business hours or e-mail us at firstname.lastname@example.org and we will be glad to answer your questions.
Because we do not manufacture the products we sell, Oregon Stoves & Spas assumes no liability arising from the use, or misuse of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price of said products.
We are always improving our offerings and product availability, and reserve the right to change pricing, products and specifications without notice. Oregon Stoves & Spas cannot be responsible for pricing or other errors, and reserves the right to cancel any orders arising from such errors. If an order is due to ship, we will notify the purchaser of any back-order or deletion of product from our line and we will offer another product of equal value. We will not be responsible or held liable for any damages and/or affiliated costs due to shipping delays, product availability, acts of god or any other direct or associated losses caused.