Our customers are important to us! Therefore, to give you complete peace of mind in purchasing stove parts and to maintain our high standards of customer satisfaction, we are providing the following document to answer any possible questions you might have in regards to our warranties, delivery, damage, liabilities, and return policies
Please call 888-340-7727 Monday-Friday 9 – 5 pacific time zone for information how to file a parts warranty claim. Warranty data is included in each parts box for reference.
USA Only – No International Shipping – See our details and exceptions for free shipping . Our preferred method of shipping is USPS Priority Mail and FEDEX. Some items due to box size and or weight of product or the number of parts ordered will ship Federal Express. If you receive your part damaged don’t worry give us a call so that we can arrange for a replacement part to be sent or quite possibly the part to be repaired on site.
NOTICE: Porch Theft is a very serious problem around the country call us before your order is placed and we can add conditions to your delivery so that you have to sign for your package there is a slight fee for this service. Pellet Stove Parts can not be held liable for porch theft.
If, for any reason you wish to return an unused item or part and it is in it’s original package and is re-saleable, you have 30-days from purchase date to return said part(s). Any returns after 30 days are subject to a 15% restocking fee. Return shipping charges will be the responsibility of the buyer, if you received free shipping on your order the shipping charges that Pellet Stove Parts incurred will be deducted from your refund. No Returns or Refunds on Parts that were Installed and or used on a stove , Electronic Control Boards, Parts labeled as Non-Returnable, Special Order Items or Closeout Specials. Please Ship Parts back with care buyer is in now the shipper and excepts responsibility for the return of part.
Service and Technical Support
We are always happy to offer Technical assistance. Simply call us 541-967-7727 or 888-340-7727 Monday – Friday 9- 5 pacific time zone.
Because we do not manufacture the products we sell Pellet Stove Parts/Oregon Stoves & Spas assumes no liability arising from the use, or misuse of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price less shipping of said products.
We are always improving our offerings and product availability, and reserve the right to change pricing, products and specifications without notice. Pellet Stove Parts/Oregon Stoves & Spas cannot be responsible for pricing or other errors, and reserves the right to cancel any orders arising from such errors. If an order is due to ship, we will notify the purchaser of any back-order or deletion of product from our line and we will offer another product of equal value. We will not be responsible or held liable for any damages and or affiliated costs due to shipping delays, product availability, acts of god or any other direct or associated losses caused.